The future of services is one characterised by seamless services that are end-to-end, frictionless, empathic, and that can anticipate customer needs using emerging technologies. How can businesses meet changing customer needs quickly, innovate and create new value in order to differentiate themselves from competitors?

Moderator:
Calvin Chu Partner, Eden Strategy Institute

Panelists:
Bruce Davie VP & CTO APJ VMware
Bin Ru Tan CEO, OneConnect
Duleesha Kulasooriya Head of Strategy, Deloitte
Jane Lim Assistant Chief Executive, Sectoral Transformation, Infocomm Media Development Authority (IMDA)

The full panel discussion is available here: https://www.youtube.com/watch?v=kFXXGYP31rw