1. Collecting information
We may collect personal information about you from a number of sources, including the following:
from you when you agree to take a service or product from us, which may include your name, email address, postal address and phone number.
from you when you contact us with an enquiry or in response to a communication from us, in which case this may tell us something about how you use our services
2. Using your personal information
2.1 Eden Strategy Institute LLP. will use your personal information for the following purposes:
to identify you when you contact us; to help identify accounts, services and/or products which you could have from us or selected partners from time to time; to help administer, and contact you about improved administration of, any accounts, services and products we have provided before, or provide now or in the future; to carry out marketing analysis and customer profiling (including with transactional information), conduct research, including creating statistical and testing information; to help to prevent and detect fraud or loss; to contact you in any way (including mail, email, telephone, text or multimedia messages) about products and services offered by us and/or selected partners unless you have previously asked us not to do so.
2.2 We may allow other people and organisations to use information we hold about you for the purpose of providing services you have asked for, as part of the process of selling our business, or if we have been legitimately asked to provide information for legal or regulatory purposes or as part of legal proceedings or prospective legal proceedings. From time to time, these service providers and organisations may be outside Singapore in countries that do not have the same standards of protection for personal data as Singapore. We will, however, always use every reasonable effort to ensure sufficient protections are in place to safeguard your personal information.
2.3 We may monitor and record communications with you (including phone conversations and emails) for quality assurance and compliance reasons.
2.4 We may check your details with fraud prevention agencies. If you provide false or inaccurate information and we suspect fraud, we will record this. We may use and search these records to trace debtors, recover debt, prevent fraud and manage your accounts.
2.5 Where you give us information on behalf of someone else, you confirm that you have provided them with the information set out in these provisions and that they have not objected to such use of their personal information.
3. The Internet
3.1 If you communicate with us using the Internet, we may occasionally email you about our services and products. When you first give us personal information through our website, we will normally give you the opportunity to say whether you would prefer us not to keep you informed of other products and services by email.
3.2 Please remember that communications over the Internet, such as emails and webmails (messages sent through a website), are not secure unless they have been encrypted. Your communications may go through a number of countries before they are delivered – this is the nature of the Internet. We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.
3.3 We may use ‘cookies’ to monitor how people use our site. This helps us to understand how our customers and potential customers use our website so we can develop and improve the design, layout and function of the sites. A cookie is a piece of information that is stored on your computer’s hard drive, which records how you have used a website. This means that when you go back to that website, it can give you tailored options based on the information it has stored about your last visit. You can normally alter the settings of your browser to prevent it from accepting cookies.
Eden Strategy Institute LLP
Level 25, North Tower
One Raffles Quay
Singapore 048 583